Warranty

MODIcase Warranty

Customer Satisfaction: Your satisfaction is our top priority. That's why every product purchased from MODIcase is backed by our commitment to quality and care.

Phone Accessories Guarantee

In the rare case of manufacturing defects, we offer a 6-month warranty from the date of purchase. This includes a one-time replacement of the same product or a gift card for the full amount paid. The damaged item must be returned to us.

If you discover a defect, contact us within 6 months of purchase. Please include your order number and a photo of the issue at modicasestore.uae@gmail.com, and we’ll work to resolve the matter quickly.

Warranty Limitations:

• General wear-and-tear, scratches, or discoloration are not covered.
• Damages caused by accidents, unauthorized modifications, or misuse are not included.
• Only MODIcase-branded products are covered; devices like phones and tablets are excluded.
• Lost or stolen items are not eligible for refund or replacement.
• If your product is discontinued or out-of-stock, we may replace it with a similar item at our discretion.
• While our cases include protective bumpers, MODIcase cannot guarantee against damage to your phone or device.

Product Care:

• Wipe clean with a damp cloth using soap and water.
• Use alcohol wipes (70-75% isopropyl alcohol) for disinfection.
• Avoid using bleach or harsh chemicals.

Note: Regular cleaning can help maintain your product's condition. Our phone accessories are made with high-quality materials, but some wear and tear over time is expected.